Refund policy

Kassis Electric
Last Updated: 18/02/2026

1. Return Period

We offer a 7-day return window from the date you receive your item.

To be eligible for a return:

• The item must be unused
• In original packaging
• In resalable condition
• With proof of purchase

Returns must be requested before sending any item back.

To start a return, contact us at:

Email: info@kassiselectric.net
Phone: +961 3 776 796

Return requests must be approved before shipping the item.

Items sent back without prior approval will not be accepted.

Return Address:
Zalka, Amaret Chalhoub, Akl Building, Ground Floor
Lebanon

Please inspect your order upon delivery.

If the item is:

• Defective
• Damaged
• Incorrect

You must notify us within 24 hours of delivery.

Once verified, we will:

• Replace the item, or
• Offer a suitable solution if replacement is unavailable

We cover shipping costs for verified faulty products.

Exchanges are allowed within 7 days if:

• The product is unused
• Packaging is intact
• The item is in resalable condition

Exchange is subject to stock availability.

If the new item is higher in price, the difference must be paid.

We do not accept returns for:

• Used or opened products
• Software or activated licenses
• Custom or special-order items
• Sale or clearance items
• Gift cards

As we operate on a Cash on Delivery (COD) basis, refunds are generally not provided.

Refunds may only be issued if:

• A replacement is not available
• The item is confirmed defective
• Required by applicable Lebanese consumer protection laws

Approved refunds will be processed within 7 business days.

Products must be inspected at the time of delivery.

Once accepted, the product is considered delivered in good condition unless reported within 24 hours.

Kassis Electric
Zalka, Amaret Chalhoub, Akl Building, Ground Floor
Lebanon

Email: info@kassiselectric.net
Phone: +961 3 776 796